FAQ

WHAT IS ONE HEART COFFEE? 

One Heart Coffee is a self-care subscription box that focuses on healing products for mental and physical health. Products are, vegan, cruelty-free, natural and organic. One Heart Coffee started to help network dogs going overlooked.  Each box features  adoptable dog on our bag of coffee and self care items delivered directly to your doorstep. We want to make sure you're taking care of yourself and helping animals all at the same time.  Our beans are 100% organic and freshly roasted  at a local coffee shop. A portion from every purchase goes back to dogs in need. 

HOW DOES IT WORK?

You can subscribe to our monthly boxes.  If you're not ready to make a full commitment you can purchase our box of the month. If you're ready to dive in and save some money you can sign up for our prepay option.  (All boxes ship during the first week of every month.)


WHAT TYPE OF COFFEE COMES IN THE BOXES?

We currently offer our "Magical Potion" French Roast beans from Honduras Copan. It's a full body, sweet, fudge roast and it's 100% organic.  


WHAT KIND OF PRODUCTS CAN I EXPECT TO RECEIVE IN MY BOX?

One Heart Coffee is a unique rescue themed box that helps network adoptable animals in a magical way. Each box contains: 

  • A .8oz bag of One Heart Coffee.
  • Self Care items some we've included are oils, face mask, bath salts, body scrub, crystals, essential oils, earrings, smudge sticks from other women run businesses. 

HOW MANY ITEMS COME IN THE BOX? 

Each box has 4-8 items retailing ($70-$100). 

WHEN WILL I BE BILLED?

You will be billed for the first box when you place your subscription order. You will then be charged on the 11th of every month for your new box. You can also sign up for our prepay option and not worry about monthly payments. Sit back and watch the boxes arrive. 


CAN I CANCEL MY SUBSCRIPTION? 

Yes, you can. Please log into your account before the 11th  to cancel. We do not offer refunds if don't cancel by the 11th we will send your last box and cancel the following month. If you're on the prepaid plan we'll send you the remaining boxes and cancel once the plan is over. If they're any issues with your box or canceling contact oneheartcoffee@gmail.com 

and we'll work to resolve all concerns. 

CAN I RECEIVE A REFUND?

Due to the nature of our boxes we don't offer refunds.  All sales are final. 

Shipping 

Please allow 4-6 days for your order to be shipped after placed not including weekends. Unless it's a monthly box that won't ship until the following month. Once it's processed you'll be emailed a tracking number. All shipping is via USPS no exceptions. We are not responsible for packages once they ship out. But if you're having issues with a package that can't be resolved with the post office please contact us. 

ANY ADDITIONAL QUESTIONS?

Email us at oneheartcoffee@gmail.com




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